Cloud or your client’s infrastructure
SaaS runs in the MassAccess cloud. On-premise runs in your client’s infrastructure, with access to external services.
On-premise hosting requirementsFor integrators and developers
Telegram and MAX for your client projects
Connect messaging and customer replies to your client’s system through the MassAccess API and webhook. There is no limit to the number of bots you can connect.
Connect customer conversations to business workflows
- An order is ready for pickup
- Send a notification with a button linking to the order.
- A verification code is needed
- Send the code your system has generated to the company bot.
- A customer asks a question
- Receive the text through a webhook and pass it to the support workflow.
Configure a webhook for message statuses. To receive customer replies, enable incoming text messages separately.
Plan how recipients will connect
Invite customers to the bot
Place a bot link or QR code in the customer account, on the website or in an existing communication channel.
Register the contact
The customer starts the company bot and registers their contact.
Send messages
After registration, your client’s system can send messages through the MassAccess API.
Choose hosting and estimate costs
Pay for outgoing messages
500 trial messages when a company registers. After the bonus — RUB 0.59 per outgoing message, with no subscription fee.
Pricing and cost estimateQuestions and answers
Do I need separate integrations with the Telegram and MAX APIs?
To send messages through MassAccess, your system uses the platform’s unified API. MassAccess handles the messenger integrations and sends status updates through a webhook. You implement the business logic and event handling in your customer’s system.
Can I send a message with just the client’s phone number?
No. The client must first open the company’s bot using a link or QR code and confirm their contact details. Your customer’s system can then send them messages through the connected bot.
How do client replies reach a CRM or ERP?
Configure the company’s Webhook URL and enable incoming messages separately: they are disabled by default. MassAccess forwards incoming text messages from Telegram and MAX as message.inbound events. Your integration handles how they are displayed and processed in the CRM or ERP.
Does the sent status confirm delivery or reading?
No. The sent status reflects the result of sending through the messenger. It does not by itself confirm delivery to the client’s device or that the message was read.
Can MassAccess run in my customer’s infrastructure?
Yes. Docker Compose is available for a Linux server, and Kubernetes with Helm for a cluster. Your customer’s team handles installation, updates and backups. External connectivity is required for licensing, usage accounting and messenger integrations.
How can I test sending before integrating the working system?
Register a company, connect your own Telegram or MAX bot and confirm a test recipient’s contact details. To check that everything works, you can send the first few messages from the dashboard without a CRM integration. Then connect the API and webhook handling in your system.