Communication platform for business

Communicate with your customers through the messengers they know and use

MassAccess is a communication platform for connecting popular messengers to your company’s system, where you work with customers: processing their orders, requests, or inquiries.

Register your company for freePricing

Use MassAccess to let customers know when their orders are ready, remind them about appointments, or send marketing offers.

Customers can reply directly in Telegram or MAX — to clarify details, reschedule a meeting, or ask a question.

This helps your company stay in touch with its customers through the messengers they know and use and keep the conversation going.

Watch a live demo with real bots
Chats
Your company botbot
Illustration of a Telegram chat

Who MassAccess is for

If your company provides services or sells products, convenient and accessible communication with your customers is an essential part of a successful workflow.

Most often, companies communicate with their customers by sending messages via SMS or email.

SMS is an expensive, one-way form of communication, while email is slow, archaic and not always reliable.

MassAccess is the solution that meets your company's customer communication needs to a high, modern standard.

Calculate savings from switching message delivery from SMS to messenger bots

Customer communication tasks

Order status updates and readiness for pickup
Reminders about upcoming events
Verification codes
Promotions and advertising
Technical support
Security

How to start

To start using MassAccess in your company's workflows, follow these simple steps:

Register your company and check that your bots work

Checking that MassAccess and your company’s bots work together does not require developers. Simply follow these steps:

  1. 01
    Register your company in MassAccess
  2. 02
    Create your bot in Telegram or MAX
  3. 03
    Load a customer registration scenario from a template
  4. 04
    Connect your Telegram or MAX bot to MassAccess, specifying the customer registration scenario
  5. 05
    Open the bot you created earlier in the messenger and start it
  6. 06
    The bot will ask you to share your contact. Confirm the request
  7. 07
    Send a message by phone number to the bot you created earlier from the dashboard
  8. 08
    Receive the message in the bot in your messenger
Quick start

Set up customer communication through messenger bots

Implement MassAccess communication channels with the help of developers. We will provide full support throughout implementation and adaptation. To do this, follow these steps:

  1. 01
    Read the documentation
  2. 02
    Connect your system to MassAccess
  3. 03
    Invite customers to your company bot
  4. 04
    Check sending, statuses, and incoming messages in your system
  5. 05
    Track notifications sent to your server

Choose MassAccess cloud or on-premise

If information security requirements or your company’s internal policies require services and operational data to remain within your own environment, an on-premise version of MassAccess is available as an alternative to the cloud platform.

In your company infrastructure

The services that send and process messages run on your servers. A connection to MassAccess remains necessary for licensing, usage accounting, and payments.

Learn about running it in your infrastructure

Frequently asked questions

Can I send a message to any phone number?

No, a phone number alone isn't enough. The customer needs to connect to your company bot and share their contact details first. You can then message them through MassAccess.

Can I send promotions and advertising?

Yes. You can send offers and promotions to customers who have already connected to your company bot. You decide who to message and what to send.

Can a customer write first?

Yes, customers can message your bot once they've connected. To receive those messages in your own system, you need to set up incoming messages.

Where will employees see customer inquiries?

In whichever system you connect to MassAccess. You decide where your team sees customer messages and how they handle them.

What does “sent” mean?

It means the message was sent through the messenger. It doesn't tell you whether it reached the customer's phone or whether they read it.

Does MassAccess support SMS sending?

Not yet. MassAccess currently sends messages through Telegram and MAX.