{
  "event": "message.inbound",
  "event_version": 1,
  "event_id": "728b70f4-6cf3-5d85-9f39-0a2df2dbe01d",
  "timestamp": "2026-09-21T08:16:31Z",
  "data": {
    "service": "max",
    "bot_name": "support_max_bot",
    "phone_number": "12345678901",
    "text": "I need help with my order"
  }
}